Properties on Booking.com: healthy rooms and documented follow-up
From the guest room in your own house to a hotel over several floors: inspection, targeted treatment and follow-up organised around your check-outs and check-ins.
Who it's forB&Bs, gîtes, hotels, aparthotels and tourist residences
The 4 spots to check
- 1Mattress piping and base staples
- 2Rear of the headboard
- 3Inside the bedside drawers
- 4Luggage rack and nearby sockets
At every changeover, mattress bare, torch held at a low angle.
Key point
In a property with several rooms, the key is to isolate quickly: a suspect room comes off sale, its neighbours are inspected, then it is treated and checked before going back on sale. Checks handled by the housekeeping team and a rodent and cockroach plan for the kitchen prevent most crises.
Whether you have two guest rooms in your house or a fifty-key hotel, every arrival brings luggage from elsewhere. Bed bugs make no distinction between star ratings, and the kitchen or breakfast room attracts cockroaches and rodents as soon as cleaning or proofing slips.
The Sentinel Protocol adapts to that scale: inspect room by room and zone by zone, treat in a targeted way, sanitise and seal entry points, then follow up with check visits. Two-hour slots are booked online to match your turnover, and every visit is covered by a photo report sent the same day.
Three Booking.com guides to apply from tomorrow
Each guide starts from a real situation and ends with a tick list: print it, hand it to your team and use it straight away.
- 01
Checking rooms for bed bugs: who does what, and whenA routine shared between room attendants, head housekeeper, front desk and maintenance, with clear room statuses and a short training session.Room checks: roles and routine4 min readOpen the guide
- 02
Kitchen and breakfast room: a rodent and cockroach plan that follows the dayFrom the morning delivery to closing the pantry, every part of the day has its weak spots. A practical plan, in line with your food safety plan.Kitchen and breakfast: rodent and cockroach plan4 min readOpen the guide
- 03
A guest review mentions bed bugs or cockroaches: three situations, three repliesInfestation confirmed, inspection found nothing, or a review too vague to tell: the public reply depends on the facts. Method, sample sentences and internal file.Reviews mentioning pests4 min readOpen the guide
Four stages, always in the same order
Diagnosis first, the right treatment next, then a written record of everything that was done.
- 1
Inspect
A full tour of the property or rooms, signs recorded, entry points and risk areas identified.
- 2
Treat
A proportionate treatment chosen from the inspection: dry steam, heat treatment, gel or secured bait stations.
- 3
Sanitise
Gaps sealed and proofed, cleaning where needed, advice on storage and hygiene.
- 4
Follow up
Check visit under the protocol, photo report and active vigilance between visits.
What an untreated infestation costs you
A shrinking inventory
A suspect room cannot be sold until it has been treated and checked. If the infestation reaches the rooms next door, a whole wing closes.
A falling score
A review mentioning bed bugs or cockroaches stays online and weighs on guests who are comparing properties.
Remarks during an inspection
Signs of rodents or cockroaches in the kitchen can lead to formal observations, or even administrative measures.
Carried by housekeeping
Trolleys, linen and work clothes can carry bed bugs from one room to another, and even to staff members' homes.
What we bring in practice
Thinking in zones
An affected room means inspecting the rooms around it, above, below and on either side, to locate the real source.
The kitchen in the same follow-up
Secured bait stations, cockroach gel and proofing of entry points, recorded for your food safety plan.
Teams trained on site
The technician shows room attendants the signs to look for and what to do at the slightest doubt.
Documents ready to show
Dated reports, products used, bait station map: everything to keep your register up to date and answer during a hygiene inspection.
What every visit includes
Findings room by room
The day's report lists every room or area visited, with photos, treatments applied and recommendations.
A schedule that follows your check-outs
Two-hour slots, 7 days a week from 8 am to 8 pm, booked and paid online at a published price.
A check built into the protocol
Every treatment is followed by a check visit; advice on limiting the risk of a return is given in writing.
Pests we deal with
- Bed bugs
- German and oriental cockroaches
- Rats and mice
- Ants
- Food and fabric moths
- Wasps and hornets (gardens, terraces)
Your questions
Answers to the questions we are asked most often before a visit.
Does one bed bug in a room mean closing the whole floor?
Not as a rule. The room comes off sale and the rooms around it are inspected. How many rooms close then depends on what that inspection reveals.
I have two guest rooms in my house: is the approach the same?
Yes, only simpler: a check at each departure, the room closed at the slightest doubt, an inspection before offering it again. Your own bedroom deserves an inspection at the same time, since it is under the same roof.
Can you work without disturbing guests who are staying?
Yes. Rooms are treated once vacated, and common areas outside busy times, in 2-hour slots.
Is regular follow-up possible?
Yes, with the prevention plan: scheduled visits, bait station checks, a report at each visit and advice for your teams.
Also worth reading
Services
Pest profiles
Blog articles
Rodents in the loft and suspended ceilings: act in winterScurrying above the bedroom, droppings on an office ceiling tile: in winter, rodents climb to wherever it is warm. Here is how to read the signs and in what order to act.
Cockroaches in the kitchen: a zone-by-zone cleaning planCleaning alone will not get rid of cockroaches, but badly organised cleaning can ruin a treatment. Here is what to clean, how often, and what you must leave alone.
A room to set aside today?
Take it off sale, book an inspection in a 2-hour slot and receive the photo report on the day of the visit.
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