Understand before you act: your questions, our explanations

Noise and tracks usually drop noticeably in the days after the stations are set, as the rodents feed on the bait. The follow-up visit, 10 to 15 days later, checks that progress and adjusts the set-up if needed.

As temperatures fall, mice look for warmth and food and slip in through the smallest gap. That is why we seal the entry points we find: an opening left as it is remains a doorway for the next season.

The bait sits inside locked stations an animal cannot open. If you would rather avoid any product, or in a commercial kitchen, we use snap traps instead.

Let us know. A rodent may die somewhere hard to reach. The technician locates the area at the follow-up visit and suggests the least invasive fix: removal if it is accessible, odour treatment if not.

Because the right product and the right place differ from one species to the next. Cockroaches live near warmth and moisture, ants carry bait back to the nest, fleas develop in rugs and bedding. The wrong treatment scatters the insects without solving the problem.

No. The gel is applied in tiny drops in out-of-reach spots and has no smell. You can keep using the room; just clear the space under the sink and behind the appliances before the visit.

With a gel treatment, yes: it is not sprayed, leaves no visible residue and is placed away from preparation surfaces. For a wider treatment we schedule the visit outside service hours.

Rarely. Dry steam followed by a full encasement is enough in most cases. We only suggest replacing a mattress if it is torn, because bed bugs can then hide inside, out of the treatment's reach.

Wash bedding and any washable clothes at 60 °C, store them in sealed bags, clear the area around the beds and along the skirting boards, and vacuum, throwing the bag away straight after. The full checklist is emailed to you when you book.

A few eggs can stay protected in a crevice during the first treatment. The follow-up visit, timed after they hatch, deals with that generation before it can breed.

Possibly, since bed bugs move through ducts and along skirting boards. In a co-owned building, inform the syndic, the managing agent that runs the building: inspecting neighbouring flats reduces the risk of bugs coming back from next door.

No, we do not destroy bees, which are precious pollinators. We refer you to a beekeeper who can collect the swarm.

Keep your distance, at least five metres, do not touch the nest and do not try to block or spray it. Close nearby windows, keep children and pets away, and note where it is so you can guide the technician.

Because we treat a nest, not square metres: the work is the same for a house, an upstairs flat or a shop. The price therefore stays fixed.

No. Cleaning gets rid of visible dirt; disinfection then destroys the remaining micro-organisms with a biocide left to act for the required time. We do both, always in that order.

The disinfectants we use evaporate once their contact time is over. Airing the room for one to two hours is usually enough before you use it again.

Yes. The report states the date, the surfaces treated and the products used. You can send it to your landlord or insurer, or show it during an inspection.

For common areas (cellars, bin stores, car parks), it is normally the syndic, the building's managing agent, acting on behalf of the co-owners. Each owner or tenant remains responsible for their own flat and can book a visit separately.

From four visits a year for a building with no history to a monthly visit for a commercial kitchen. The frequency is set after the initial visit and can change depending on what we observe.

The basic plan lasts twelve months. The exact term and cancellation conditions are set out in the written proposal we send you after visiting the site.