Which pest have you got?
A single clue is often enough to point the diagnosis in the right direction. Start from what you have seen, then open the guide: signs to check, real risks, what you can do yourself and what the technician does.
Families
Risk index: Expert Dératisation editorial rating, from 1 (low) to 5 (high).
You have noticed…
Pick the clue that sounds most like your situation.
- Droppings 1–2 cm long along a wallBrown rat
- Rice-grain droppings in a drawerHouse mouse
- Brown insects that dash off when the kitchen light goes onCockroach
- Bites in a row in the morning, black dots on the mattressBed bug
- A line of insects heading for the sugar bowlAnt
- Bites around the ankles, a pet that keeps scratchingFlea
- A large paper nest high up in a treeAsian hornet
- Insects going in and out under a tile or shutterWasp
- Holes in a jumper, threads in the flourMoth
Rodents
Teeth that never stop growing and regular routes, easy to read if you know where to look.
2 guides
Crawling insects
They live in cracks, seams and fibres: you find them first, then you treat.
4 guidesCockroach
Blattella germanicaBy day they vanish into cracks; at night, the kitchen is theirs.
- Health
- Damage
- Spread
Bed bug
Cimex lectulariusIt neither flies nor jumps: it travels in your luggage and waits for night.
- Health
- Damage
- Spread
Ant
Lasius niger, Monomorium pharaonisThe trail on your worktop is only the visible part of a hidden colony.
- Health
- Damage
- Spread
Flea
Ctenocephalides felisA few adults on your cat; the rest of the population in the rugs and floor gaps.
- Health
- Damage
- Spread
Wasps and hornets
One colony a year and a nest to defend: keep your distance and call in a professional.
2 guidesAsian hornet
Vespa velutina nigrithoraxA bee hunter from Asia whose nest is defended as a group: report it, don't go near it.
- Health
- Damage
- Spread
Wasp
Vespula vulgaris, Vespula germanicaThe nest often hides in a wall, a shutter box or the ground: follow the workers to find it.
- Health
- Damage
- Spread
Fabrics and pantry
The adults eat nothing; it is the larvae, hidden in wool or flour, that need finding.
1 guide
The same care at home as on business premises
Your home
- A 2-hour slot, 7 days a week, between 8 am and 8 pm.
- The price is shown and paid online before the visit.
- Clear instructions: what to prepare, how long to stay out, what not to clean.
Your shop or premises
- A dated photo report to file with your food-safety management plan.
- Approved products, applied by technicians holding the French Certibiocide licence.
- Restaurants, shops, offices, apartment buildings, hotels: a protocol suited to each activity.
Four stages, whatever the pest
Each guide explains how these four steps apply to the species in question.
- 1
Inspect
A full walk-round, signs and entry points recorded, species identified.
- 2
Treat
Treatment chosen from the inspection: secured stations, gel, dry steam, nest destruction.
- 3
Sanitise
Entry points filled and sealed, cleaning where needed, hygiene and storage advice.
- 4
Follow up
Follow-up visit as set out in the protocol, photo report by email and active vigilance between visits.
Not sure of the species? The technician will settle it on site.
Book a 2-hour slot online at the displayed price, anywhere in Paris and Île-de-France.